Therapy Is You aims to provide peace and satisfaction to those who have mental health challenges, their families, and those involved in our community. As one of our mental healthcare, we provide counselling services. Please read this important information about our services and policies carefully. If you decide to participate the counselling services.

Counselling System

• We offer counselling help via phones or emails.
• Counselling fees are as follows:
  • 60 minutes session (includes therapy) - Rs. 3000
  • 25 minutes session (only consultation) - Rs. 500
    Note: Consultation fee will be waived off when booking for a 60 minutes session.
    • *Counselling is not covered by insurance.
    • *Please pay the fee each time at the time of booking your scheduled session.
    • *Session is considered confirmed only after receiving the counselling fee.
• There is the following charge if you do not cancel counselling appointments by the day before. *When you cancel by the scheduled time on the day: 50% of the counselling fee *No-show: 100% of the counselling fee.
• If you do not reschedule or make contact with the counsellor within 3 months, it will be assumed that you are no longer interested in continuing counselling. If you would like to return to counselling, you need to make a newly appointment.
• If you are receiving treatment or counselling from other medical facilities or services, your counsellor may contact your doctor or person in charge with your consent.
• Please follow the counselling policies throughout the course of counselling. If your medical condition becomes unstable or you violate the policies, the counsellor will/may terminate the service.
• Please note that your counsellor may refer you to another health care provider who can better meet your needs.
• Please note that your counsellor may change for any reason.
• If cancellation is made by the therapist’s side, clients will be refunded fully.

Following administration rules and being timely for our appointments only ensures our commitment to the process. If as clients, you follow the rules, it gives your counsellor much more freedom to focus on therapy services rather than indulging in these logistics.

Payment & Booking

• All sessions, initial consultation, and/or follow-up sessions shall be booked by the website. If you do not find a suitable payment option for yourself, we will provide you with bank details.
• No follow-up appointments will be confirmed unless the payment is made online either via website /bank transfer. If payment is not received within 6 hours of fixing a slot, that slot will be automatically released to another needy client.
• In case you are making payment by any method other than mentioned on the website, please make sure you send a screenshot of your receipt to your respective counsellor via WhatsApp. This helps us keep the record of your payments.

Confidentiality

• Information discussed during your therapy session and all documentation is kept private and confidential. Counsellors do not disclose your information without your consent. Some very important exceptions to this rule are:
  • If there is a legal responsibility for the therapist to release information contained in records.
  • If we believe that you are threatening imminent physical injury to yourself or another person.
• Counsellors may present your case at professional conferences or study groups in order to enhance their skills and knowledge. Your personal information will be de-identified to protect your confidentiality.

I have read the above material and understand its provisions. I understand that the results of counselling vary from person to person and that achieving a positive outcome depends upon my efforts as well as those of my counsellor.